Who has to pay for the customer not satisfied, 2)

'It is the responsibility of the managers effectively. Whether they are responsible for other people and their performance of managers, or only responsible for their performance of professional workers, if they did not produce effective results, then there is no performance, no matter how much you put in your work the wisdom and efforts. '' in general, managers have high intelligence, imagination, and a high level of knowledge. However, the efficiency of a person and his intelligence, imagination, or almost no connection between knowledge. Talented people usually is one of the most inefficient, because they are not aware that talent itself is not the result. ”( Drucker) Establish a 'customer satisfaction from me, from now on' concept. We should understand that management is the practice. Management of 'easier said than done'. Management is more of a 'to do' instead of 'know'. As a manager, we need to think about, new ideas and new ideas. However, have more need of 'practical' and 'practice'. Only through constant practice, our thoughts can be verified and rich. Practice must be based on facts. If a practical reality, that is, blind and waste of resources. Practice must aim to create competitive advantage. If the practice from the goal of creating competitive advantage, can only be inefficient practices. Practice must be based on the appropriate allocation of resources, and leave the appropriate allocation of resources is only a no results anticlimactic practice; Practice must be based on path of feasible plan of action, there is no feasible action plan stage can only stay in the practice of creativity and ideas. Management process is a gradual process, namely 'know' - — 'Do' - — And then 'know' - — And then 'do'. 'Line' is from point to surface, since the childhood, from local to the synthesis of gradual process. This is the objective law of things. If one-sided pursuit of large, fast can only receive the punishment of the law, that will only make our management practices damage and even failure. Sets up 'customer satisfaction from me, from now on,' the idea, ask us to 'stop the problem'. So far, these are the 'problem' means that one's own problems be solved without a problem, one found that the problem is resolved and not allow it to flow to the next link, a person to solve the problem today and not leave it till tomorrow. Our organization is a rapidly changing organization, resource is scarce, there are still many deficiencies and defects of our service. Every employee in our company and the job is one of the customer service value chain link, every defective services eventually may be delivered to the customer, lead to customer dissatisfaction. How to avoid the defective services to meet customer demand, in addition we should have a high sense of responsibility, in order to reduce our service defects, we should also have a strong sense of change. If before offer your services in our customer service value chain is flawed, you only have one choice, namely - — To solve the problem, and never allow defective services into the next process. So far, these are the 'problem' is a sign of a positive attitude, responsible, and the pursuit of customer satisfaction. With the consciousness of 'problem has come to an end', we will have less complain and more action, we will not work for work for results. The template is the important tool of sales. No matter who the template to the client, is responsible for delivery to the quality of the template. Don't ask who give you the unqualified template. Construction personnel must be qualified at the scene to make the sample, even if the sample material or base itself has a problem, can replace or processing at the scene, but can't let the unqualified samples show in front of the customer. In order to satisfy the customer, we mainly talk about the concept of customer service. However, this is not to say that the service concept should not standardized. On the contrary, the standardization of service concept and service process is satisfy the customer's two aspects. We've agreed on a standardized service process, go here. Really stone paint exterior wall paint | | really stone paint price | KeBao