Who has to pay for the customer not satisfied, A)

Customer dissatisfaction may be the product quality, price, construction service, sales and service of a link or several links such as combination. Responsibility is a department or someone. However, is not just a department or a person the losses due to dissatisfaction with the customers, so everyone in the whole organization. To customer satisfaction, today plan of the first step is to establish a 'customer satisfaction from me, from now on' concept - — 。 Pay customer dissatisfaction is the entire organization and everyone in the entire organization, a department or individual rather than the organization. First of all, we are a small and medium-sized enterprises of rapid change, defining responsibility standard system always can't keep up with the change of the company. Emphasize the responsibility division of labor can't solve the problem of customer satisfaction. On the contrary, the buck will happen. Second, we are a resource-poor organization. Both human and material resources, we are not a turnip has a pit and a several radish pit. The division of responsibility is not obvious. If too much emphasis on each work, management will have a blind spot and blank. In a mature enterprise, it is important to have a clear responsibility, perform their respective duties, assume their respective responsibilities. For us, standardization is the pursuit of our future, alternative is a necessary complement to standardization. 'Customer satisfaction from me, from now on' focus on contribution. Here refers to the contribution of the achievement, it's not your job itself, but your work brings to the customer's value. Organization will not have any results; All the results will occur outside the organization. Only when all our services are recognized by customers, can we achieve our value. As a manager, we are in an organization. Only when others can use our contribution, we are valid. A tissue is a kind of can tool for individuals to add value. Once the personal knowledge is absorbed by the organization, it can be other managers do a good job of power and resources. Product developer contribution lies in the products sell well in the market, rather than advancement and the superiority of research and development; As the contribution of the product manufacturers within the stipulated time customers with satisfactory products, rather than explain or emphasize the delivery delay and quality the cause of the accident. As the contribution of the sales staff for the customer to make money, rather than insisting on providing products and services to customers. Construction service personnel's contribution is to make sure KeBaoZhen stone paint to achieve satisfactory construction effect, rather than find out the reason of not achieve satisfied effect. The administration of the manager's contribution is as a result, rather than a managerial behavior itself. Establish a 'customer satisfaction from me, from now on' concept. We should understand, others begins with management oneself, change others began change yourself. As a manager, we often complain about 33354 good plan has not been implemented, good ideas are not perfect, good method has not been carried out, and so on. Someone complained about the reason is that we ignore a important question. Why did no one implement, improve and action? May be your partner don't understand, don't trust, don't agree with, or for other reasons. However, no matter what the reason is, there is no implementation, improvement and action, our management is invalid or futile. Our management goal is to pursue as a result, so there is no result of responsibility is not by the administrator, but the manager himself. Management guru drucker said, managers can manage well others never validated by real, but the manager is able to govern ourselves. As a manager, our primary responsibility is to manage themselves. Only management of yourself, we can get a partner recognition, recognition and trust. When we can't get others' trust, we need to change, not someone else. Really stone paint exterior wall paint | | really stone paint price | KeBao